Refund policy

Last Updated: April 19, 2026

Thank you for shopping at Luminthroe. We strive to ensure your complete satisfaction with every purchase. Please read our return and refund policy carefully before initiating a return. This policy applies to all orders placed on our website.

1. Return Eligibility & Timeframe

We accept returns within 30 calendar days from the date you receive your order.

To be eligible for a return, your item must meet the following requirements:

Unused, unworn, and in brand-new condition
In its original packaging with all tags, labels, and accessories intact
No signs of damage, wear, stains, or modification by the customer

We do not accept returns after the 30-day window under any circumstances.

2. Non-Returnable Items

For hygiene, safety, and customization reasons, the following items are final sale and non-returnable/non-refundable:

Personal care, hygiene, and intimate products
Customized, personalized, or made-to-order items
Perishable goods, disposable products
Clearance, flash sale, and discounted items
Digital products, gift cards, and downloadable content

3. Return Process

To start a return, please contact our customer support team at kenuosen@hotmail.com with the following information:

Your order number
Photos/videos of the item (if defective/damaged)
Reason for return

Our team will review your request within 24-48 business hours and provide a return authorization (RA) number.

Returns without a valid RA number will not be processed.

4. Shipping Costs & Responsibility

Buyer's Responsibility (Personal Reason Returns)

If you return an item due to personal reasons (wrong size, changed mind, dislike, etc.):

You are responsible for all return shipping costs
Original shipping fees are non-refundable
A 10% restocking fee may apply for bulk returns

Seller's Responsibility (Defective/Damaged/Wrong Items)

If you receive a defective, damaged, or incorrect item:

We cover 100% of return shipping costs
No restocking fees apply
We offer a full refund, free replacement, or store credit

5. Refund Policy

Once we receive and inspect your returned item, we will process your refund within 3-5 business days.

Refunds will be issued to your original payment method
Please allow 7-10 business days for your bank/card provider to reflect the refund
We only issue partial refunds for items returned in non-original condition

6. Damaged/Lost Items in Transit

If your order is lost or damaged during shipping:

Contact us immediately with photo/video proof
We will file a shipping claim and send a free replacement or full refund
No additional costs will be charged to you

7. International Orders

All international returns follow the same policy above.

Import duties, taxes, and customs fees are non-refundable
Customers are responsible for complying with local customs regulations for returns

8. Policy Updates

We reserve the right to modify this return and refund policy at any time. Changes will be posted on this page, and your continued use of our website constitutes acceptance of the updated policy.